FAQ
What time is check-in?
Our standard check-in time is 3pm.
What time is check-out?
Our standard check-out time is 12pm.
Can I request an early check-in?
Yes, you can request an early check-in. Kindly note that early check-in is subject to hotel occupancy and room availability on the day of arrival, and additional charges may apply. Please approach our Front Desk Team, who will be happy to assist.
Can I request a late check-out?
Yes, you can request a late check-out. Kindly note that late check-out is subject to hotel occupancy and room availability on the day of departure, and additional charges may apply. Please approach our Front Desk Team, who will be happy to assist.
Can I store my luggage before check-in?
Yes, you can store your luggage with us before check-in if your room is not ready. Please approach our Front Desk Team, who will be happy to assist.
Can I store my luggage after check-out?
Yes, you can store your luggage with us after check-out if you wish to explore the area before your departure. Please approach our Front Desk Team, who will be happy to assist.
What documents do I need for check-in?
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Can someone else check in on my behalf?
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How do I connect to the Wi-Fi?
Connect to "IHGWiFi.com" from the list of available networks. Once connected, a login page will appear. Click "Connect to Wi-Fi" and sign in as either an IHG One Rewards Member or Hotel Guest.
What amenities are available in my room?
Our guest rooms are equipped with complimentary Wi-Fi, air-conditioning, television, in-room safe, mini refrigerator, hair dryer, coffee and tea-making facilities, slippers, and towels. Shampoo and body wash are also provided in all bathrooms for your convenience.
Can I request personal care amenities?
Yes, you can request personal care amenities. As part of our sustainability initiatives, single-use personal care amenities, including combs, shaving kits, dental kits, cotton pads, sewing kits, nail files, and sanitary products, are not placed in guest rooms by default. These items are available upon request at no additional charge. Please approach our Front Desk Team, who will be happy to assist.
Can I request bottled water?
No, we do not provide bottled water. As part of our sustainability initiatives, we have phased out the use of plastic water bottles. Our guest rooms are equipped with a filtered water system, providing safe drinking water directly from the tap while helping to reduce the use of single-use plastics.
Can I request extra pillows or blankets?
Yes, you can request extra pillows or blankets. Please approach our Front Desk Team, who will be happy to assist.
Can I request extra towels?
Yes, you can request extra towels. Please approach our Front Desk Team, who will be happy to assist.
Do you provide baby cots?
Yes, we do provide baby cots for children aged 2 years and below, subject to availability. Please approach our Front Desk Team, who will be happy to assist.
Do you provide extra beds?
No, we do not provide extra beds. Due to the size and layout of our guest rooms, extra beds cannot be accommodated.
Do you provide universal power adapters?
Yes, we do provide universal power adapters. Please approach our Front Desk Team, who will be happy to assist.
How often is housekeeping provided?
Our housekeeping service is provided daily unless the "Greener Stay" hanger is displayed outside your room.
As part of our sustainability initiatives, IHG One Rewards Members can earn 500 points per eligible night by participating in our Greener Stay programme. To opt out of housekeeping service, simply place the "Greener Stay" hanger outside your room by 2am.
Terms & Conditions:
• Minimum stay of two consecutive nights is required.
• 500 IHG One Rewards Points will be awarded for each eligible night the "Greener Stay" hanger is displayed.
• To maintain cleanliness standards, rooms will be serviced every fourth consecutive night. No points will be awarded for these mandatory housekeeping nights.
As part of our sustainability initiatives, IHG One Rewards Members can earn 500 points per eligible night by participating in our Greener Stay programme. To opt out of housekeeping service, simply place the "Greener Stay" hanger outside your room by 2am.
Terms & Conditions:
• Minimum stay of two consecutive nights is required.
• 500 IHG One Rewards Points will be awarded for each eligible night the "Greener Stay" hanger is displayed.
• To maintain cleanliness standards, rooms will be serviced every fourth consecutive night. No points will be awarded for these mandatory housekeeping nights.
Is breakfast included in my stay?
Yes, breakfast is included with all stays.
What time is breakfast served?
Our breakfast is served daily from 6.30am - 10.30am.
Where is breakfast served?
Our breakfast is served at the Great Room, located on Level 1. You are welcome to choose any available seat on a first-come, first-served basis.
Do you offer room service?
No, we do not provide room service. You may purchase snacks, beverages, and pre-packed meals from our Great Room Bar, located on Level 1. You are also welcome to enjoy your food and beverages at the Great Room, which is accessible 24 hours daily.
Do you have a restaurant?
No, we do not have a restaurant on-site. You may purchase snacks, beverages, and pre-packed meals from our Great Room Bar, located on Level 1. You are also welcome to enjoy your food and beverages at the Great Room, which is accessible 24 hours daily.
Do you cater to special dietary requirements?
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What facilities are available in the hotel?
Our hotel facilities include a Great Room, Great Room Bar, Meeting Room, Fitness Centre, Self-Service Laundry, Business Centre, and Currency Exchange Machine.
Where is the Great Room located?
Our Great Room is located on Level 1 and is accessible 24 hours daily. You are welcome to enjoy your food and beverages at the Great Room at any time.
Where is the Great Room Bar located?
Our Great Room Bar is located on Level 1 and is open 24 hours daily. You may purchase snacks, beverages, and pre-packed meals from our Great Room Bar.
Where is the Meeting Room located?
Our Meeting Room is located on Level 1 and can comfortably accommodate up to 8 persons. If you would like to enquire about rates, availability, or make a reservation, please approach our Front Desk Team, who will be happy to assist.
Where is the Fitness Centre located?
Our Fitness Centre is located on Level 2 and is accessible 24 hours daily. For your safety and comfort, please wear appropriate footwear and bring a towel during your workout.
Where is the Self-Service Laundry located?
Our Self-Service Washers and Dryers are located on Level 1 and is available 24 hours daily at $8 per cycle. We also offer laundry, pressing, and dry-cleaning services for an additional charge. If you would like to arrange laundry services, please approach our Front Desk Team, who will be happy to assist.
Where is the Business Centre located?
Our Business Centre is located on Level 1 and is accessible 24 hours daily.
Where is the Currency Exchange Machine located?
Our Currency Exchange Machine is located on Level 1 and is accessible 24 hours daily. You can also purchase attraction tickets and eSIMs through the machine for added convenience.
Do you have a swimming pool?
No, we do not have a swimming pool on-site. The nearest swimming pool is the Jalan Besar ActiveSG Swimming Complex, located just a 2-minute walk from our hotel.
Do you have a spa?
No, we do not have a spa on-site. If you are looking for spa services, please approach our Front Desk Team, who will be happy to recommend nearby options.
Do you provide airport transfers?
Yes, we can assist with arranging airport transfers. Please approach our Front Desk Team, who will be happy to assist.
Can I book a taxi through the hotel?
Yes, you can book a taxi through the hotel. Please approach our Front Desk Team, who will be happy to assist.
Do you provide shuttle services?
No, we do not provide shuttle services. You may travel by public transportation or taxi.
Do you provide parking?
Yes, we do provide parking. However, as our parking lots are limited, availability is on a first-come, first-served basis.
Is parking complimentary?
No, parking is available at $12 per day. Please approach our Front Desk Team, who will be happy to assist.
How can I contact the Front Desk?
Our Front Desk is available 24 hours daily. You may contact our Front Desk by dialling "0" from your in-room telephone or visit us at the Front Desk, located on Level 1.
Can I request a wake-up call?
Yes, you can request a wake-up call. Please approach our Front Desk Team, who will be happy to assist.
Can I print or scan documents at the hotel?
Yes, you can print or scan documents at the hotel. Please approach our Front Desk Team, who will be happy to assist.
Can I receive parcels during my stay?
Yes, you can receive parcels during your stay. Parcels will be delivered to our Front Desk, located on Level 1. Please collect your parcel from our Front Desk before you check out.
What should I do if I lose my room key?
If you lose your room key, please approach our Front Desk Team as soon as possible. We will deactivate the lost key and issue a replacement for your security and convenience.
What should I do if I lose a personal belonging?
If you have lost a personal belonging, please approach our Front Desk Team as soon as possible. We will be happy to assist in checking our Lost & Found records and help locate your item if it has been found.
Is tap water safe to drink?
Yes, Singapore's tap water is safe to drink. Our guest rooms are equipped with a filtered water system, providing safe drinking water directly from the tap.
What is the hotel's smoking policy?
Our hotel is a 100% non-smoking property. Smoking, including the use of electronic cigarettes and vaping devices, is strictly prohibited in all guest rooms and indoor public areas. A $300 NETT cleaning fee will be imposed if smoking is detected or if guests are found smoking in non-smoking areas.
Where is the nearest smoking area?
The nearest designated smoking area is at the After Allenby Road bus stop, located just outside our hotel.
Where is the nearest convenience store?
The nearest convenience store is 7-Eleven, located just a 4-minute walk from our hotel.
Where is the nearest pharmacy?
The nearest pharmacy is Guardian, located just a 6-minute walk from our hotel.
Where can I exchange currency?
You can exchange currency at our Currency Exchange Machine located on Level 1 and accessible 24 hours daily.
Where can I buy attraction tickets?
You can purchase attraction tickets at our Currency Exchange Machine located on Level 1 and accessible 24 hours daily.
Where can I buy an eSIM?
You can purchase an eSIM at our Currency Exchange Machine located on Level 1 and accessible 24 hours daily.
What should I do in case of an emergency?
If you require emergency assistance, please dial "0" from your in-room telephone to contact our Front Desk immediately. If you are unable to reach our Front Desk, please dial 995 for an ambulance or the Singapore Civil Defence Force, or 999 for the Police.
Do you allow pets?
No, we do not allow pets on our premises. Registered service animals may be permitted in accordance with applicable regulations.